🔐 euvip Privacy Policy

This Privacy Policy is issued by the operator of the euvip Platform ("euvip", "we", "us", "our"), accessible at euvip.net. euvip operates an online gaming and sports betting platform serving the Malaysian market, operating under international licensing. For the purposes of applicable data protection law, euvip is the data controller in respect of the personal data of its Members and website visitors.

If you have any questions about how euvip handles your personal data, you may contact our support team at any time. Contact details are set out in Section 14 of this Policy.

euvip collects the following categories of personal data in connection with the provision of its services:

2.1 Identity & Contact Data

• Full legal name, date of birth, nationality and gender.
• Email address, mobile phone number and residential address.
• Government-issued identity document (e.g. Malaysian IC / MyKad, passport) provided during KYC verification.
• Proof of address (e.g. utility bill, bank statement) where requested.

2.2 Financial Data

• Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay, DuitNow) or FPX banking credentials used to deposit or withdraw.
• Transaction history — deposits, withdrawals, wager amounts, game outcomes and bonus claims.
• Source of funds information where requested for regulatory compliance purposes.

2.3 Technical & Usage Data

• IP address, device identifier, browser type, operating system and screen resolution.
• Login timestamps, session duration, pages visited and features used within the Platform.
• Game session logs, including game ID, bet amounts, round outcomes and timestamps.
• Geolocation data at the city or region level, derived from IP address.

2.4 Communications Data

• Records of correspondence with euvip support, including live chat transcripts, email exchanges and support ticket content.
• Responses to surveys or feedback requests.

3.1 Directly from You. The majority of personal data euvip holds is provided directly by you — during account registration, during KYC verification, during the deposit and withdrawal process, and during interactions with our support team.

3.2 Automatically. When you visit or use the euvip Platform, certain technical data is collected automatically through cookies, log files and similar technologies. This includes IP address, device type, browser information and interaction data. See Section 10 for further details on cookies.

3.3 From Third Parties. euvip may receive data about you from third parties where permitted by law, including identity verification and fraud prevention agencies, payment processors and, where applicable, marketing partners (limited to basic contact and attribution data). Data received from third parties is handled in accordance with this Privacy Policy.

euvip uses your personal data for the following purposes:

• Account Administration: To create, manage and maintain your euvip account, including processing your registration and managing your login credentials.
• Service Delivery: To provide access to the euvip Platform, process deposits and withdrawals, credit Bonus awards, and record gaming activity.
• Identity & Age Verification: To comply with Know Your Customer (KYC) obligations and to verify that you meet the 21+ age requirement before processing withdrawals.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent transactions, money laundering, account takeover attempts and other prohibited conduct.
• Regulatory Compliance: To fulfil obligations under euvip's gaming licence, including record-keeping, reporting to licensing and regulatory authorities, and responding to lawful requests from competent authorities.
• Customer Support: To respond to your enquiries, resolve disputes and investigate complaints.
• Platform Improvement: To analyse usage patterns, test new features and improve the quality and performance of the euvip Platform.
• Marketing Communications: To send you promotional offers, bonus announcements and platform updates where you have consented to receive them or where we have a legitimate interest in doing so. You may opt out at any time.
• Responsible Gaming: To monitor gaming patterns and implement responsible gaming interventions where required, in accordance with our licensing obligations and our commitment to player welfare.

euvip processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to provide the euvip service you have registered for, including account management, payment processing and game operation.
• Legal Obligation: Processing required to comply with applicable law, including KYC verification, anti-money laundering obligations and regulatory reporting.
• Legitimate Interests: Processing for fraud prevention, platform security, analytics and service improvement, where those interests are not overridden by your rights.
• Consent: Processing for direct marketing communications where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

euvip does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: Licensed payment service providers (including e-wallet operators and FPX banking networks) that process your deposit and withdrawal transactions.
• KYC & Identity Verification Providers: Licensed third-party services that assist euvip in verifying your identity and age as part of the KYC process.
• Game Studio Providers: Software providers whose games are hosted on the euvip Platform. These providers may receive session data necessary to operate their games (e.g. game round results, bet amounts).
• Fraud Prevention Agencies: Third-party services that assist euvip in detecting and preventing fraud, money laundering and other prohibited activities.
• Regulatory & Licensing Authorities: euvip's licensing authority and other competent regulatory bodies, where disclosure is required by law or as a condition of euvip's licence.
• Law Enforcement: Where euvip is required by a court order, regulatory direction or other lawful authority to disclose data to law enforcement or government agencies.
• Professional Advisers: Lawyers, auditors and accountants acting in connection with euvip's operations, subject to professional confidentiality obligations.

euvip's servers and some of its third-party service providers are located outside Malaysia. Where your personal data is transferred to a jurisdiction that does not provide a level of data protection equivalent to that available in your home jurisdiction, euvip ensures that appropriate safeguards are in place — such as standard contractual clauses, data processing agreements with adequate protections, or transfers to jurisdictions with recognised adequacy standards.

By using the euvip Platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia, subject to the protections described in this Policy.

euvip retains your personal data for as long as your Account is active and for a period thereafter as required to comply with legal obligations, resolve disputes and enforce our agreements. The key retention periods are as follows:

• Account Data: Retained for the duration of your Account and for a minimum of five (5) years after Account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Retained for a minimum of five (5) years after Account closure or after the conclusion of any relevant investigation, whichever is later.
• Support Communications: Retained for a minimum of three (3) years from the date of the communication.
• Marketing Consent Records: Retained until you withdraw consent and for a reasonable period thereafter to evidence the withdrawal.

Following the expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised.

euvip implements a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction:

• All data in transit between your device and euvip's servers is encrypted using 256-bit SSL/TLS — the same standard used by major Malaysian banking applications including Maybank2u and CIMB Clicks.
• Sensitive data at rest (including identity documents and financial records) is stored in encrypted form.
• Access to personal data within euvip is restricted to personnel with a legitimate operational need, enforced through role-based access controls.
• euvip maintains internal data breach response procedures. In the event of a breach likely to result in a high risk to your rights, euvip will notify affected Members without undue delay.
• Two-factor authentication is available to Members on their euvip accounts as an additional layer of protection.

euvip uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help us recognise your browser, maintain your session and improve your experience.

Categories of cookies used by euvip:

• Strictly Necessary Cookies: Essential for the Platform to function — these enable login sessions, maintain your Wallet balance display and process game sessions. These cannot be disabled without preventing core functionality.
• Performance & Analytics Cookies: Collect anonymised data about how Members use the Platform (e.g. most visited pages, session duration) to help euvip improve usability.
• Functional Cookies: Remember your preferences such as language settings, layout choices and notification preferences.
• Marketing Cookies: Used to track the effectiveness of euvip's promotional campaigns and to deliver relevant offers. These are only set with your consent.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the euvip Platform. For detailed cookie management instructions, refer to the help documentation for your browser (Chrome, Safari, Firefox, Edge).

Subject to applicable law, you have the following rights in respect of your personal data held by euvip:

• Right of Access: You may request a copy of the personal data euvip holds about you.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to euvip's legal retention obligations (see Section 8).
• Right to Restriction: You may request that euvip restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request that euvip provide your personal data in a structured, machine-readable format for transfer to another service, where processing is based on consent or contract.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact euvip support at [email protected]. euvip will respond to all valid data rights requests within 30 days. We may need to verify your identity before processing a request.

If you believe that a minor has registered an Account or provided personal data to euvip, please contact us immediately at [email protected] so that appropriate action can be taken.

euvip reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or Platform features. Material changes will be communicated to Members via email notification or a prominent notice on the Platform before the change takes effect. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.

Your continued use of the euvip Platform following notification of any change constitutes your acceptance of the revised Privacy Policy. If you do not accept any change, you should stop using the Platform and contact support to close your Account.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how euvip has handled your personal data, please contact our support team:

📧 Email: [email protected]
Our team is available 24/7 and aims to respond to all privacy-related enquiries within one business day.

If you are not satisfied with euvip's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection or regulatory authority in your jurisdiction.